dixa ☆
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Description:
Customer service platform
Type: Cask  |  Latest Version: 4.0.12@0  |  Tracked Since: Dec 17, 2025
Links: Homepage  |  @dixa  |  formulae.brew.sh
Category: Productivity
Tags: customer-support crm omnichannel contact-center saas
Install: brew install --cask dixa
About:
Dixa is a customer service platform that unifies conversations across channels like voice, email, chat, and social media into a single agent interface. It leverages AI and automation to intelligently route inquiries and provide real-time assistance to support teams. The platform is designed to help businesses deliver personalized and efficient customer experiences.
Key Features:
  • Omnichannel routing
  • AI-powered assistance
  • Real-time analytics
  • CRM integrations
Use Cases:
  • Centralizing customer support operations
  • Automating call and inquiry distribution
  • Analyzing agent performance and customer satisfaction
Alternatives:
  • Zendesk – A broader suite of CRM and support tools, often used by larger enterprises.
  • Intercom – Focuses heavily on conversational marketing and in-app messaging.
  • Talkdesk – A strong competitor in the cloud contact center space with similar routing features.
Version History
Detected Version Rev Change Commit
Aug 5, 2025 2:17pm 4.0.12 0 VERSION_BUMP cf887c43
Jul 10, 2024 12:02pm 4.0.12 0 VERSION_BUMP 98628b29
Apr 13, 2023 4:08pm 4.0.11 0 VERSION_BUMP 557fe21d
Mar 30, 2023 8:42am 4.0.10 0 VERSION_BUMP bde0bf57
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