genesys-cloud ☆

« Back to VersTracker

Description:
Run Genesys Cloud as a stand-alone program, keeping it separate from web browser

Type: Cask | Latest Version: 2.47.669,161@0 | Tracked Since: Dec 28, 2025

Links: Homepage | formulae.brew.sh

Category: Productivity

Tags: productivity communication contact-center enterprise voip

Install: brew install --cask genesys-cloud

About:
Genesys Cloud for macOS provides a dedicated, lightweight wrapper for the Genesys Cloud platform, delivering native desktop functionality outside of a web browser. It offers system tray integration, streamlined notifications, and improved resource management compared to running in Chrome or Safari. This standalone application ensures a persistent connection to the contact center platform with optimized performance for voice and messaging tasks.

Key Features:

Native desktop notifications and system tray integration
Dedicated process isolation from web browsers
Optimized audio/video performance for contact center operations
Automatic background updates managed via Homebrew

Use Cases:

Contact center agents requiring a dedicated communication interface
Users needing persistent Genesys Cloud access separate from browser tabs
IT administrators deploying standardized agent workstations

Alternatives:

Genesys Cloud Web – Browser-based version requiring no installation but lacks native system integration
Microsoft Teams/Slack – General communication tools that do not provide specialized contact center functionality

Version History

Detected	Version	Rev	Change	Commit
Aug 13, 2025 12:13am	2.44.646,141	0	VERSION_BUMP	16e8fe95
Jul 9, 2024 8:16pm	2.37.598,98	0	VERSION_BUMP	3e6d7222